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Custom ticketing software: every request tracked to the end

Customer requests, after-sales or internal requests: every ticket has a status, a priority and an owner, with its full history.

From €1,990 excl. VAT€2,388 incl. VAT

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In practice

A request comes in: it is assigned, tracked and closed, and the customer can see where it stands.

  • Bringing email and phone requests together
  • Tracking after-sales to resolution
  • Giving customers a tracking portal
Fictional example : a customer request is assigned, tracked and resolved, and the customer is kept informed at each step.

What’s included

Essential ticketing

  • Tickets, statuses and priorities
  • Assignment to the right person
  • Full history of every request

What this service covers

Everything we deliver in this service. The exact price is in your quote, free and with no commitment.

From €1,990 excl. VAT€2,388 incl. VAT

Ticketing4 services

  • Essential ticketing

    Tickets, statuses, priorities, assignment, history

  • SME ticketing

    Plus a portal, notifications, categories, a dashboard

  • After-sales and business support

    Plus customer records, response times, attachments, workflows

  • Ticketing with integrations

    Email, CRM, ERP, automations, API

Hosting and maintenance2 services

  • Optional maintenance

    Support, fixes and small improvements

  • Hosting

    Server, database and backups

Front-desk hardware1 service

  • Support and front-desk hardware

    Tablet, kiosk, screen, ticket printer

Your questions

Who is a ticketing tool for?

Any team that receives requests through several channels (email, phone, form) and wants to know who is handling them and where they stand: after-sales, support, front desk, internal departments.

Can customers follow their requests?

Yes, through a customer portal where they track their requests.

Can the ticketing tool connect to our email or CRM?

Yes: email, CRM, ERP, automation or APIs.

How much does custom ticketing software cost?

From €1,990 excl. VAT for essential ticketing. Hosting and optional maintenance are listed separately in the quote.

Further reading

Custom vs off-the-shelf software: which should you choose? Custom vs off-the-shelf software: long-term cost, lead time, integrations, ownership and security. 7 practical criteria to choose, and when to combine both. Read the guide

All our services

Let’s talk about your project

Tell us what you need in a few lines, or book a call.

  • Reply within 24 hours, 7 days a week
  • Detailed quote before you commit
  • 3 months of bug fixes included
  • You own the code
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